Comprehensive Guide to Charging Your WF-1000XM5

The Sony WF-1000XM5 Wireless Noise Cancelling Stereo Headset offers an excellent audio experience, but to make the most of it, you must ensure your headset is properly charged. This comprehensive guide will walk you through the various charging methods and important considerations to keep your earbuds and charging case in optimal condition.

Getting Started: Initial Setup and Charging

1. Setting the Headset Units into the Charging Case

Before charging, place each headset unit into the charging case:

  • Left Unit: Insert into the left hole (marked with a tactile dot).
  • Right Unit: Insert into the right hole.

The built-in magnets will help secure the headset units. Once inserted, the indicator on the charging case will light up for about 3 seconds (orange or green), signalling that charging has begun. Ensure the lid of the charging case is closed to conserve battery power.

2. Connecting to an AC Outlet

To charge both the headset and the charging case:

  1. Use the supplied USB Type-C cable.
  2. Connect it to a commercially available USB AC adaptor (output current of 0.5 A or more).
  3. Plug the USB AC adaptor into an AC outlet.

The indicator on the charging case will light up orange during charging and turn off when charging is complete. A full charge for both the headset and the charging case takes approximately 2 hours.

Charging on the Go

The charging case has a built-in rechargeable battery that allows you to charge the headset without an external power source. This is particularly useful when you’re away from home:

  • Charging Time: It takes about 1.5 hours to charge the headset units from the case fully.

System Requirements for USB Charging

You can charge the headset using a computer with a standard USB port:

  • Ensure the computer is not in standby, sleep, or hibernation mode during charging.
  • Connect the charging case directly to the computer using the supplied USB Type-C cable (do not use a USB hub).

Compatibility and Precautions

  • USB AC Adaptor: Ensure it can supply at least 0.5 A.
  • Cable: Always use the supplied USB Type-C cable to prevent charging issues.

Wireless Charging

The WF-1000XM5 supports wireless charging with Qi-compatible chargers:

  1. Place the charging case on the wireless charger with the SONY logo facing upward.
  2. Refer to your wireless charger’s instructions for proper alignment and operation.

Important Tips for Wireless Charging

  • Ensure the charging case is free of metallic objects and covers.
  • Avoid high humidity, dust, and vibration.
  • Keep other wireless charging devices at least 30 cm away to prevent interference.
  • If the case becomes misaligned during charging, it may slow or stop.
  • Monitor for unusual sounds, odours, or overheating, and discontinue use if any are detected.

Additional Charging Tips and Precautions

  • Battery Management: If the headset is not used long, charge it every 6 months to avoid over-discharge.
  • Temperature: Charge in an environment with temperatures between 15°C and 30°C (59°F – 86°F) for best results.
  • Indicator Light: If the orange indicator light on the case flashes or does not light up immediately, wait a moment or consult Sony support.
  • Battery Replacement: A significant reduction in battery life indicates that it might be time to replace the battery. Contact your nearest Sony dealer for assistance.

Safety Precautions

  • Avoid exposing the headset to extreme temperatures, direct sunlight, moisture, sand, dust, and electrical shocks.
  • Do not leave the headset in a parked vehicle.
  • Ensure that any metallic objects are kept from the wireless charger to prevent malfunctions or safety hazards.
  • Consult a doctor if you have medical devices like pacemakers before using the wireless charger.


  • Low Battery in Charging Case: If the orange indicator lights up for 3 seconds and turns off when the headset units are removed, recharge the case.
  • No Indicator Light: Indicates an empty battery in the case; recharge immediately.
  • Long Storage: If not used for a long time, it may take longer for the battery to charge. The battery life will improve after several charge and discharge cycles.

Properly charging your Sony WF-1000XM5 Wireless Noise Cancelling Stereo Headset ensures you get the best performance and longevity from your device. This guide outlines the steps and precautions to maintain your headset in top condition, whether at home or on the go.

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